1. Terms and Definitions
1.1. This Agreement is an official offer (public offer) of Individual Entrepreneur Andrey Andreevich Andreev (OGRNIP: 323784700326772) (hereinafter referred to as the “Service Provider”) to any person (hereinafter referred to as the “Customer”) who accepts this offer under the terms set forth below. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation, upon acceptance of the terms below and payment for the Services, the person accepting this Offer becomes the Customer (in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of the Offer is equivalent to concluding an Agreement under the terms set forth in the Offer).
1.2. The moment of full and unconditional acceptance by the Customer of the Service Provider’s offer to conclude an offer agreement (acceptance of the offer) is the fact of payment by the Customer for the Service Provider’s services.
1.3. For the purposes of this Agreement, the following terms are used:
“Customer” — a person who has accepted the Offer and becomes a customer of the Service Provider’s services.
“Parties” — the Customer and the Service Provider when mentioned together.
“Public Offer” — this document, addressed to an indefinite circle of persons and containing all essential terms of the service agreement for providing access to the “Hey, Sash!” mobile application.
“Acceptance of the Offer” — full and unconditional acceptance by the Customer of the terms of this Offer.
“Hey, Sash! Mobile Application” (hereinafter — the “Application”) — software for creating carousel posts for Instagram using artificial intelligence, available through the Apple App Store subject to full compliance with this Agreement.
“Subscription” — subscription services for providing access to the Application’s functionality.
“Subscription Period” — the duration of the Subscription from the moment of its activation.
“Tariff” — the cost and duration of access to the Application’s functionality.
“Profile” — a personal section of the Application, accessible only upon entering the Customer’s credentials.
“Free Period” — introductory access to the Application’s functionality, including the creation of 7 (seven) carousel posts without payment.

2. Subject of the Agreement
2.1. The subject of this Agreement is the provision of access to the functionality of the “Hey, Sash!” mobile application for a fee, enabling the creation of carousel posts for Instagram using artificial intelligence.
2.2. Information about the cost and duration of the service is posted in the Application.
2.3. The Service Provider may additionally organize online consultation webinars and meetings under terms determined at its own discretion.
2.4. Materials provided to the Customer as part of the Services are provided exclusively for personal use. In case of distribution of such materials, the Customer bears liability in the amount specified in clause 9.2 of this Agreement.
2.5. The Service Provider has the right to change the scope of services provided, the cost, and the terms of this Offer without prior agreement with the Customer. By continuing to use the Application after the changes take effect, the Customer expresses agreement with the new terms.
2.6. This Agreement serves as an act of service delivery. Acceptance is made without signing a corresponding act.

3. Acceptance of the Offer
3.1. Acceptance of the Offer is recognized as the Customer performing the following actions:
1. Completing the credentials required to use the Application.
2. Transferring payment to the Service Provider according to the selected Tariff.
3.2. By accepting, the Customer confirms that the provision of Services fully corresponds to their ability to use them. The Customer undertakes to independently ensure the availability of technical means necessary to use the Application.
3.3. By providing the Service Provider with their contact details, the Customer consents to the use of the specified means of communication for informational mailings directly related to the performance of the Service Provider’s obligations.

4. General Terms of Service Provision
4.1. The Service Provider provides the Service to the Customer upon fulfillment of the following conditions: the Customer has provided credentials and accepted the Offer by paying for the Services with 100% prepayment.
4.2. Services are not subject to licensing and are not accompanied by the issuance of an educational certificate.
4.3. Upon installation of the Application, the Customer is provided with a free introductory period during which the creation of 7 (seven) carousel posts is available. Upon expiration of the free period, access to full functionality is provided under a paid Subscription in accordance with the selected Tariff, unless the Customer has canceled the Subscription in advance in the “Manage Subscriptions” section.
4.4. No information or materials provided by the Service Provider may be considered a guarantee of results. The Customer assumes full responsibility for decisions made based on the information provided.
4.5. The Subscription renews automatically upon expiration of the paid period until it is canceled by the Customer in the “Manage Subscriptions” section of the account settings.
4.6. Services rendered during the selected period are considered properly rendered if within 3 (three) calendar days after the end of the period the Service Provider has not received motivated written objections from the Customer.
4.7. Technical support is provided at the email address: support@heysash.ai.
4.8. The Customer is prohibited from copying, modifying, decompiling, or otherwise modifying the Application. All rights to the Application belong to the Service Provider.

5. Cost of Services and Payment Procedure
5.1. The cost of Services is determined in accordance with the selected Tariff in effect at the time of payment. Current Tariffs are posted in the Application.
5.2. Payment is made in Russian rubles by non-cash transfer to the Service Provider’s bank account.
5.3. The moment of payment is considered to be the receipt of funds to the Service Provider’s bank account.
5.4. The Subscription price does not change during the paid period.
5.5. The Customer may cancel the Subscription through the “Manage Subscriptions” section in the account settings or by contacting: support@heysash.ai. The cost of the paid period is non-refundable — the Customer is provided with the right to use the Application until the end of the paid period.
5.6. Access to the Application is provided subject to 100% prepayment of the selected Tariff.
5.7. Non-use of the provided access to the Application does not result in a change in the cost of the paid Tariff.

6. Refund Policy
6.1. The Customer has the right to withdraw from the Agreement and request a refund of paid funds.
6.2. To process a refund, the Customer must send a request specifying their full name, bank details, and reason for refund to: support@heysash.ai. The refund is processed within 15 (fifteen) calendar days from the receipt of the request.
6.3. The refund amount is calculated proportionally to the unused Subscription period using the formula:
X = Y - Y/Z × A, where:
X — amount to be refunded;
Y — Subscription price;
Z — Subscription duration in days;
A — number of days from the date of payment to the date of withdrawal.
6.4. The Service Provider has the right to unilaterally withdraw from its obligations provided that the Customer is reimbursed for the cost of the unused period in accordance with clause 6.3.

7. Rights and Obligations of the Parties
7.1. The Service Provider undertakes to:
7.1.1. Ensure proper functioning of the Application and provide access to its functionality in accordance with the selected Tariff.
7.1.2. Provide the Customer with technical support on matters related to the use of the Application.
7.2. The Service Provider has the right to:
7.2.1. Change the scope, cost, and terms of this Offer without prior agreement with the Customer.
7.2.2. Close access to the Application without the right to a refund in case of the Customer’s violation of the terms of this Agreement.
7.3. The Customer undertakes to:
7.3.1. Comply with all terms of this Offer.
7.3.2. Pay for Services in full.
7.3.3. Not distribute materials created using the Application for commercial purposes without the written consent of the Service Provider.
7.3.4. Ensure the security of their credentials and not transfer them to third parties.
7.4. The Customer has the right to opt out of informational mailings from the Service Provider by following the link in the email.

8. Term and Amendment of the Offer
8.1. This Offer comes into force from the moment of Acceptance and remains in effect until full performance of obligations by the Parties.
8.2. Amendments to the Offer entail amendments to the current Agreement. Amendments take effect from the moment of their publication.
8.3. By continuing to use the Application after the amendments take effect, the Customer expresses agreement with the new terms.

9. Liability of the Parties
9.1. For failure to fulfill obligations, the Parties bear liability in accordance with the applicable legislation of the Russian Federation.
9.1.1. The Service Provider is not liable for software or hardware failures, unavailability of the Internet, and other circumstances beyond its control.
9.2. In case of the Customer’s violation of clause 7.3.3, the Customer bears liability in the amount of 100 times the cost of the Services paid by them.
9.3. All disputes are resolved through negotiations. If an agreement cannot be reached, the Parties shall apply to the court at the place of registration of the Service Provider. Applicable law — the law of the Russian Federation.
9.4. The Service Provider is released from liability upon the occurrence of force majeure circumstances: actions of government authorities, natural disasters, power outages, network failures, and other circumstances beyond the Service Provider’s control.
9.5. The aggregate liability of the Service Provider is limited to the amount actually paid by the Customer for the Services.

10. Personal Data
10.1. By purchasing access to the Application, the Customer provides the Service Provider with their personal data. The Service Provider processes personal data for the purpose of proper performance of this Agreement in accordance with Federal Law No. 152-FZ of July 27, 2006 “On Personal Data.”
10.2. Personal data is stored for up to 6 (six) years, unless otherwise established by law.
10.3. The Customer has the right to withdraw consent to the processing of personal data by sending a corresponding request to: support@heysash.ai.

11. Miscellaneous
11.1. This Offer is governed by the legislation of the Russian Federation.
11.2. If any term of the Offer is deemed invalid, the remaining terms remain in force.
11.3. Payment under this Offer constitutes agreement with all its terms.

12. Details
Individual Entrepreneur Andrey Andreevich Andreev
OGRNIP: 323784700326772
INN: 760402862000
Legal address: St. Petersburg, Mayakovskogo St. 27, lit. A, apt. 36
Email: support@heysash.ai
Website: heysash.ru​​​​​​​​​​​​​​​​